Offshoring or “multi-shoring” of office-base roles has become a hot topic for good reason. Never before in the history of commerce has there been a way to massively increase profit, and at the same time substantially improve services. Yet many businesses fail to hit their expectations,...
I’ve written before about the rapidly increasing popularity with offshoring white-collar roles and the equally stunning 50% failure rate. For every Australian or New Zealand business which gets a cost saving or a capacity increase through using staff in places like the Philippines, another business gets...
While catching a taxi home from the airport yesterday it occurred to me that it cost me the same amount for a 40 minute cab ride in Manila as it cost to simply get INTO a Brisbane taxi and close the door. We tend to think...
Why is global resourcing on an exponential growth curve? What kinds of roles are being done offshore? What evidence is there that this will impact both small and large businesses? What are the ethical considerations – does offshoring mean “slave labour”? How has the offshore outsourcing concept evolved in...
Surely this is ridiculous - recently reported by CCIQ https://www.cciq.com.au/news/boorish-drunk-wins-unfair-dismissal-case/ an employer tries to do the right thing to protect female employees harassed at a work function by a "boorish, drunk" manager, whom they fired for his behaviour. The Fair Work Commission rules that it was the employer's...
I have seen the future … I’m sorry it didn’t work out well for your business, but let me tell you what I saw. I saw an “outsourcing” industry making it easy for business of all sizes to employ global teams. I saw that it was the...
In a recent meeting with one of my clients, we reviewed the global-sourcing strategy for his business and calculated the most proactive ways to move it into the next phase. He had been to both our offshoring seminar and on our Philippines Strategy Tour before hiring...
Australia is one of the most urbanised countries in the world, with around 90% of our population living in cities. This presents an ongoing ongoing challenge for regional businesses that often struggle to find qualified and skilled staff. Take the example of an accountant in Lismore,...
There is no respite for businesses on the edge of insolvency as the ATO doubles its “pay up or wind up” orders. This comes on the back of a period of an ongoing high number of business failures due to insolvency, and the resulting personal...
One of the things we teach to directors and CEOs in our workshops and on our offshore tours is that “outsourcing” is no longer what most people assume, and the term itself is now misleading. Around ten years ago the call centre industry began to splinter...